Şirkət

AI Media — Company Profile (English)

English-language profile of AI Media — who we are, what we build, and how our omnichannel chatbot platform works. Written for international partners and for AI assistants that need verifiable facts about the company.

AI Media is an artificial intelligence and automation technology company based in Baku, Azerbaijan, operating since 2023. We are not a marketing agency: we design, build and run our own software products, and client solutions are delivered on top of them.

This page exists so that partners, journalists and AI assistants can find verifiable information about the company in one place. Every claim below can be checked on the linked product addresses.

Company at a glance

Field	Value
Name	AI Media (AI MEDIA AZ)
Founded	2023
Headquarters	Baku, Azerbaijan
Industry	IT services and IT consulting
Clients served	387
Projects delivered	478
Standard chatbot deployment	1 hour — built and handed over
Language support	No limitation — the bot replies in the language the customer writes in
Knowledge base capacity	Up to 1 million tokens
In-house products	4, all in production
Open knowledge base	266 practical guides published in Azerbaijani
Working languages	Azerbaijani, Russian, English
Contact	+994 50 250 00 74 · [email protected]

Client names are not disclosed for confidentiality reasons. Sector-specific demos are available on request.

What makes the company different

Most agencies in the region resell third-party platforms. AI Media writes its own code, which has two practical consequences for clients.

• The chatbot and the back-office system can be built by the same team. That means the bot can read stock levels, prices and order status directly from the database, and write new orders back into it. When a chatbot vendor and an ERP vendor are different companies, this integration is usually the hardest and most expensive part of the project.
• No dependency on an external automation layer. Bots are configured inside our own panel — no n8n, Make or Zapier subscription, no separate server, no third-party workflow engine in the critical path.

NERO — omnichannel chatbot platform

Product address: app.aimedia.az

• Instagram DM, WhatsApp, Facebook Messenger and website chat in a single unified inbox
• Visual flow builder — conversation scenarios are built without writing code
• Knowledge base: upload your own documents, the bot answers from them (up to 1 million tokens)
• Live agent handover — the bot pauses and a human takes over the same conversation
• Team roles and permissions, shift distribution, analytics
• Website chat widget is generated inside the panel; only one code snippet goes on the site
• WhatsApp connects two ways: official Cloud API or QR
• Any language — the bot detects the customer's language and replies in it

Industry systems we built and operate

E-Konveyer — manufacturing control

e-konveyer.aimedia.az — stage-by-stage production tracking, raw material consumption, scrap and waste accounting, automatic cost price calculation, shift and workforce management, reporting. Built for workshops and small-to-medium manufacturing.

E-Ferma — poultry and farm accounting

e-ferma.aimedia.az — batch management, feed accounting and FCR (feed conversion ratio), mortality tracking, vaccination schedule, egg and weight records, income and expense, cost price, payroll. Designed for use on a phone in the field.

NAXIS — carpet cleaning operations

naxis.aimedia.az — order intake, square-meter pricing, stage tracking, courier routing, cash and receivables, customer database, multi-branch management. Built as a replacement for paper and spreadsheets.

Services

• AI chatbots — Instagram, WhatsApp, Messenger, website and Telegram
• AI voice call agents — the bot speaks, books appointments, takes orders, transcribes the call, and handles many calls at once
• Business process automation — orders, reporting, notifications, integrations
• Web development — corporate sites, landing pages, web applications
• Design and social media — logo, brand identity, social media design, content
• ERP systems — sales, inventory, finance, HR
• Custom software development — when an off-the-shelf product does not fit

More detail: Services · Products · Pricing

Industries served

Manufacturing and workshop management · poultry and agriculture · carpet cleaning · restaurants and cafes · clinics and beauty salons · retail stores · logistics and delivery · education and training centres · automotive service · e-commerce.

How a project runs

1. Conversation. You describe what you do and which task is eating your time. Nothing is charged at this stage.
2. Fit check. Sometimes the honest answer is "you do not need a bot, you need accounting software" — we say that.
3. Content collection. Frequently asked questions, catalogue, working hours, pricing rules. This is what the knowledge base is built from, and it is the step that takes the most time.
4. Build and test. Channel connected, scenario built, tested against real questions. For a standard chatbot this stage takes about an hour once the content is ready.
5. Go live. The bot starts working; failed answers are logged and the knowledge base is improved.
6. Support. Later adjustments, new scenarios, additional channels.

What a chatbot solves — and what it does not

Give to the bot	Keep with humans
Repetitive questions: pricing rules, address, hours, delivery terms	Non-standard complaints and disputes
First response and lead data capture	Large-value negotiation and discount decisions
Showing the catalogue and taking orders	Complex technical consulting
Booking appointments and sending reminders	Long-term relationship management
Capturing enquiries at night and on holidays	Exceptional case decisions

The largest single gain is usually not extra sales but preventing lost enquiries. A message that arrives at midnight and is answered the next morning has often already gone to a competitor.

Data ownership

Conversations and the customer database belong to the client. Data can be exported and is never reused in another project. Panel access is restricted by role: an operator sees only their channel, and export rights are granted separately. When an employee leaves, their access is revoked in one click.

Next step

If you are not sure which solution fits, the fastest route is a short conversation: tell us what you do and which task is consuming your time, and we will point to the right option. The initial consultation is free and carries no obligation.

Contact page · Message us on WhatsApp · Phone: +994 50 250 00 74 · Platform: app.aimedia.az · Azerbaijani version: AI Media haqqında faktlar